Higher Human / Support

Support

Hugo Matos trading as Higher Human · Ireland

We are a small indie climb. Email is the best rope to us.

Contact

• Support, privacy, and account deletion: support@higherhuman.app
• General / notify me at launch: hello@higherhuman.app

We aim to reply within a few business days.

Trader: Hugo Matos trading as Higher Human. Business address: Unit 1A Heatherview Business Park, Athlone Road SSC8121, Longford, N39 KD82, Ireland. Email: support@higherhuman.app.

Safety first

Delete your account

1. In the app, go to Settings → Account → Delete account.
2. Follow the prompts. That removes your account, Tribe content we host for you, and your cloud climb backup from our servers (limited legal/security records may remain as described in the Privacy Policy).
3. If that fails, email support@higherhuman.app from the address on your account and ask us to delete it.

Uninstalling the app alone does not delete your cloud account.

Manage backup and sharing

Open Settings → Privacy & backup to choose private climb backup, Tribe climb statistics and progress-photo backup separately. Withdrawing a choice stops new uploads from that device and requests cloud cleanup. If cleanup fails, keep the app connected and use its retry control. Your local climb stays on your phone. Read the Privacy Policy for details.

Export your data

In Settings → Integrations & data you can export a JSON climb backup and an on-device health-related CSV. For a fuller GDPR access or portability request (including data not in those exports), email support@higherhuman.app.

Subscriptions and billing

Purchases go through Apple. To cancel or change a subscription: iPhone Settings → your name → Subscriptions. Deleting your Higher Human account does not cancel an Apple subscription. Most refund requests are handled by Apple atreportaproblem.apple.com. Apple’s process does not reduce mandatory Irish or EU consumer rights. Use Restore Purchases in the app if Premium does not unlock after a buy.

Cancellation notice

Where a statutory 14-day cancellation right applies, you can exercise it by emailingsupport@higherhuman.app with an unequivocal statement that you cancel the contract. Include your name, the email associated with your account, the purchase date, the product, and the date of your request. You do not have to use a particular form.

For an Apple-billed purchase, also submit the request to Apple using the link above. Rules for digital content or a service that started immediately can affect the cancellation right, but only where the legally required request, consent, acknowledgment, and confirmation were provided.

Tribe: report and block

Use Report and Block on posts and comments in the app. On a member’s profile you can report their latest post or block them. To report a member’s name or photo, email support@higherhuman.app. For urgent abuse that the in-app tools cannot reach, emailsupport@higherhuman.app with links or screenshots if you have them.

Illegal content and moderation appeals (EU DSA)

Our Digital Services Act contact for recipients and authorities issupport@higherhuman.app. We accept communications in English.

To report specific Tribe content you believe is illegal, use the in-app Report control beside it or email us. Identify the content or account precisely, include its location or a screenshot, explain why you believe it is illegal, provide contact details, and state in good faith that the information is accurate. We will acknowledge a sufficiently detailed notice and communicate our decision where required.

If we restrict your content or account, we will provide a statement of reasons and redress information where required. You may challenge the decision by emailing us within six months. You may also contact Coimisiún na Meán, Ireland’s Digital Services Coordinator, use an available certified out-of-court dispute body, or go to court.

App Store listing

The App Store listing is not public yet. Join the expedition from the home page to be notified.

Legal

Privacy Policy · Terms of Use